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Return Policy

RETURN POLICY:

If clients are not satisfied with an order, they can request a return of the item(s) within 7 days for size exchange or store credit. ASHTON MICHAEL reserves the right to refuse returns for any item(s). Please choose your items carefully as we cannot offer any refunds, however we can exchange new, unworn garments for another item or offer store credit.

 

E-mail return@ashtonmichael.com within 7 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number, Item Code(s) of the item(s) to be returned and state if the return is size exchange or store credit. Clients can choose between two compensation options: Size exchange Items can be exchanged only when a different size or a different color of the same Item Code is available. Free Return policy is limited to one exchange. Store Credit can be used on a future order within three months of the return. Store credit can be combined with other store credits, but each retains its original start date of the three month time period. If there is a balance in the store credit after initial use it shall remain, but must be used by the end of the original three month time period. The tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Returns must be packaged in the ASHTON MICHAEL box. Returns must arrive within 7 days of receiving the R.A.N. The customer is responsible for shipping costs in regards to returns. ASHTON MICHAEL reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, ASHTON MICHAEL will deduct a 10% administrative/re-stocking fee from the store credit. ASHTON MICHAEL will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address. *All Sale Items are FINAL SALE. Please direct questions about the return policy “return@ashtonmichael.com” Send all returns to: ASHTON MICHAEL Attn: Returns/ Exchanges 1649 Las Palmas Ave Hollywood, CA s to: ASHTON MICHAEL Attn: Returns/ Exchanges 1649 Las Palmas Ave Hollywood, CA 90028

 

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